FAQ

Find some helpful information about the app.
If you have further questions, don’t hesitate to use our contact form.

Where are these areas?

That is how Sigmondo defines the different areas that you can use for your individual content.

After you choose a layout, you will see only the areas in the settings of the playlist which this layout is using.

If you need a special layout, contact us. Maybe we will realise it…

What dimensions and formats should I use for my media?

Apple TV 4:

For the Media Area, you can use 1920x1080px or 1280x720px to fit the frame. That is the size of Full-HD or HD in video. Other sizes will be scaled to fit.

Use mp4 or mov with H.264 for best results in video quality and size.
Apple defines this for the Apple TV 4: H.264 video up to 1080p, up to 60 frames per second, High or Main Profile level 4.2 or lower

For Logo Area you also can use PNG with transparency. The maximum space for logo is 340×180 px.

Apple TV 4k:

You can use up to 2x the pixel size as above.

I am trying to use the Live Streaming feature, but...

Sigmondo technically supports every video stream that is “HTTP Live Streaming” (HLS). You will recognize it mostly at the ending „.m3u8″.

As example, use this:
https://devstreaming-cdn.apple.com/videos/streaming/examples/bipbop_adv_example_hevc/master.m3u8

You can search the web for “HLS” or/and “m3u8” and a keyword like sports or news or a name of a tv station to find some URL you can use.

We added the possibility of using livestream videos from Youtube. All you have to do is to add the Youtube URL, Sigmondo will find the livestream behind it and show the video.
We also added more streams like RTSP or other VLC compatible formats. Think of a typical webcam stream from security cameras.

My logo preview is shown wrong!

This is a known bug. We are working on a better way to preview your logo. But even when your logo is shown wrong here in the preview, it should be shown perfectly on the screen after you selected it.

Why should I use Dropbox or OneDrive?

Connecting your Dropbox/OneDrive to the Sigmondo app will allow you to place images and videos from your desktop or mobile device in these Dropbox/OneDrive folders. Then they can be used by Sigmondo. You find the files placed in ‘Logo Media’ in ‘PLAYLIST – DESIGN – Logo’ and the files placed in ‘Main Area Media’ in ‘PLAYLIST – MEDIA AREA – Available Media’.

For your logo you can use PNG with transparency to get best results.

(In-App Purchase required)

The folders for the default and the schedule playlist are different.

 

Unfortunately, ‘OneDrive’ and ‘OneDrive for Business or Schools’ are two different services. Sigmondo only supports the basic ‘OneDrive’ version.

How do I sort my pictures and videos in the Main Area?

To order the videos and pictures in the Main Area of Sigmondo, order them in your Dropbox Folder ‘Main Area Media’. Sigmondo plays them in alphabetic order. So if you want to change something, rename them like you want them to be played.

The easiest way is to rename the file to ‘001_filename’, ‘002_filename” etc.

Typing long text is no fun!

Yes. We know. And we tried to find ways to make it easier:

  • use Siri to dictate your text
  • use an external bluetooth keyboard
  • load the free Remote App from Apple on your iPhone or iPad, use it as a remote for your Apple TV, and then the text fields in Sigmondo can be filled quite easy
  • create your own RSS feed (for example on your website) and bring it into Sigmondo
  • use a Twitter feed

Our customer Kristof wrote us a mail and told us:

my ios device now knows there’s an apple tv and it suggests to type in text via ios device. Works like a charm.

How do I pay for the app?

Download the app for free from the App Store on your Apple TV. You can then use the demo content to test what you will get. When you purchase a subscription, you will have a test period. See details below.

If you want to connect Sigmondo to your Dropbox/OneDrive to use your logo, your pictures or videos, please use the In-App purchase.

In-App-Purchase (Auto-Renewing): Custom Content

Length of subscription: 1 month
Subscription price: $3.49 for each month
The app provides a free trial of 7 days and thereafter users can subscribe for each month by payment through an In-app purchase.

Length of subscription: 3 month
Subscription price: $8.49 for 3 month
The app provides a free trial of 7 days and thereafter users can subscribe for 3 month by payment through an In-app purchase.

Length of subscription: 12 month
Subscription price: $22.49 for 12 month
The app provides a free trial of 7 days and thereafter users can subscribe for 12 month by payment through an In-app purchase.

– Payment will be charged to iTunes Account at confirmation of purchase
– Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
– Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal
– Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase
– No cancellation of the current subscription is allowed during active subscription period
– Any unused portion of a free trial period will be forfeited when the user purchases a subscription to that publication.

Where is the Schedule playlist?

The second playlist (Schedule) is already there.
You will find it in the menu under playlist. If you are inside of the menu of the Default playlist and want to go to the Schedule playlist, then be sure to have the ‘cursor’ on something on the left side and then press the menu button on the remote. You will come now to the selection of the Default or the Schedule Playlist.

Weather (and city) is missing

Sigmondo gets the location from the settings of your AppleTV. When you first start Sigmondo, you are asked to allow these information. If you have accidentally choosen to not allow these connection, you can have a look at the settings of your Apple TV under ‘Apps’ – ‘Sigmondo’. There you should change the Location to ‘While Using the App’.

You also should check the Settings of ‘General’ – ‘Privacy’ – ‘Location Service’. This has to be ON.

Maybe you have set some ‘Restrictions’ (also under ‘General’)?

In very rare cases, we had reports from customers that some routers or proxies in the network are blocking the location services from Apple TV.

And sometimes, a simple restart solves the problem.

Does Sigmondo plays my music?

Sigmondo plays the sound from videos that are inside your media area.

But you can use iTunes or another audio app that can play your music or radio stream in background. After choosing your music, start Sigmondo and your music runs in background and Sigmondo shows your content.
We also have the feature that – if you have a video with sound in Sigmondo and set the sound to ON in the settings – the music from the background app will be silent when Sigmondo plays video with sound and then put the volume up again after the video with sound has ended. Try it, this is great!

More video tutorial and informations:

THE FIRST STEPS

Watch how to start using Sigmondo

USING WIDGETS

Bring in text from different sources

SCHEDULE OPTIONS

Use the different time options.

CHOOSE A LAYOUT

Change the look by choosing layouts

Sigmondo Settings Audio

AUDIO SETTINGS

How to apply Audio

DATE LANGUAGE SETTINGS

Show the date in your language

DATE LANGUAGE SETTINGS
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